Tuesday, September 30, 2008
Owner is RUDE and the RIP US OFF by ZIP!!!!
This particular location has by far the WORST customer service of all time!!!! If you are smart you will NEVER EVER use their maid service. First, I received pricing from the Burbank location and was prepared to book when they informed me that I was out of their territory. I then called the Woodland Hills location (big mistake) to book for the same service. I was then informed that because Molly Maids is franchised the Woodland Hills location can increase their price to whatever they like. So they have chosen to RIP US OFF. In Burbank they charge $68 for a spring cleaning and Woodland Hills screws the customer by charging $75 for the exact same service! Spoke to the owner and she gave me no reason for the price increase and was VERY VERY RUDE!!! Never use them!
Read more at losangeles.citysearch.com
Pros: Burbank had great customer service
Cons: Woodland hills has horrible customer care